Frequently Asked Questions

jiliplus requires all members to complete Know Your Customer (KYC) verification before processing any withdrawals. Accepted government-issued IDs include:

• Philippine passport
• SSS or GSIS ID
• Driver's license issued by the LTO
• PhilSys National ID
• PRC Professional ID
• Voter's ID

You may also be asked to submit a proof of address (utility bill or bank statement dated within the last 3 months) and a selfie holding your ID. KYC is a one-time process and helps protect your account from unauthorized access.

No. jiliplus strictly enforces a one account per person policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team for assistance.

Go to the jiliplus Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. For security reasons, jiliplus will never ask for your password via email, live chat, or any other channel — never share your password with anyone.

You can update most contact details — such as your phone number and email address — directly from your Account Settings page after logging in. However, changes to your registered name or date of birth require identity verification and must be requested through our support team. This is to protect the integrity of your account and comply with anti-fraud requirements. Note that your name on jiliplus must match the name on your payment accounts (GCash, bank, etc.) to avoid withdrawal issues.

jiliplus supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). The available methods may vary depending on your location and account status.

The minimum deposit at jiliplus is ₱100 for most payment methods, making it accessible for players across all budget levels. Some payment channels may have slightly higher minimums due to provider requirements — the exact minimum will be displayed at the time of your transaction. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment method.

Most deposits via GCash and PayMaya are credited to your jiliplus wallet instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours, and over-the-counter payments can take up to 2 hours after the transaction is confirmed. If your deposit has not reflected after the expected timeframe, contact our support team with your transaction reference number and we'll resolve it promptly.

jiliplus does not charge any fees on deposits from our end. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside jiliplus's control and are not refundable by us.

To withdraw from jiliplus, log in to your account and navigate to the Wallet section. Select "Withdraw," choose your preferred payout method, enter the amount, and confirm the request. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit, in line with our anti-money laundering policy.

Withdrawal processing times at jiliplus are as follows:

• GCash / PayMaya: Within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 5 business days

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. First-time withdrawals may take longer due to additional security checks. If your withdrawal has been pending for longer than the stated timeframe, contact our support team with your withdrawal reference number.

The minimum withdrawal amount at jiliplus is ₱500. Maximum withdrawal limits depend on your account verification level and chosen payment method. Fully verified accounts enjoy higher daily and weekly withdrawal limits. For high-value withdrawals, additional verification steps may be required. Contact our support team if you need to arrange a large withdrawal outside standard limits.

Common reasons a jiliplus withdrawal may be rejected or placed on hold include:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your current available balance
• The name on your payment account does not match your jiliplus account name
• Unusual account activity flagged by our security team

You will receive an email notification explaining the reason. If you believe the hold is in error, contact our 24/7 support team immediately.

The jiliplus welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. No bonus code is required. The bonus amount and any applicable wagering requirements will be clearly displayed in the Promotions section of your account. Make sure to read the full bonus terms before depositing so you understand what's required to convert bonus funds into withdrawable cash.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games at jiliplus contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute less. Always check the specific bonus terms for full details.

No — bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal while a bonus is still active and wagering requirements are incomplete, jiliplus will forfeit the bonus and any winnings derived from it before processing your withdrawal of real-money funds. If you prefer not to accept a bonus, you can opt out before making your deposit by contacting our support team.

Yes. All games available on jiliplus use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. Live casino games powered by Ezugi are streamed in real time from professional studios with real dealers, providing an additional layer of transparency and authenticity for Filipino players who prefer the live experience.

jiliplus offers a diverse game library designed to suit every type of player:

• Slots: Hundreds of video slots with varying themes, paylines, and bonus features
• Bingo: Classic and modern bingo variants popular with Filipino players
• Live Casino: Real-time baccarat, roulette, blackjack, and more via Ezugi Live
• Table Games: Digital versions of classic casino table games

New games are added regularly, so there's always something fresh to try at jiliplus.

Absolutely. jiliplus is fully optimized for mobile play. You can access the entire game library directly through your mobile browser on Android or iOS — no app download required. The mobile interface is responsive and designed for smooth gameplay on smaller screens, whether you're playing slots on your commute in Manila or enjoying a live baccarat session from Cebu. For the best experience, use a stable internet connection such as WiFi or a 4G/5G mobile data connection.

jiliplus uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled by certified payment gateways. We also employ multi-factor authentication options, real-time fraud monitoring, and strict internal data access controls to keep your account and personal information safe at all times.

If you suspect that someone has accessed your jiliplus account without your permission, take the following steps immediately:

• Change your password right away via the Account Settings page
• Contact our 24/7 support team via live chat to report the incident
• Request a temporary account freeze while the issue is investigated
• Check your registered email for any unauthorized activity notifications

Our security team will investigate and take appropriate action. Never share your password or OTP codes with anyone — jiliplus staff will never ask for these details.

jiliplus provides a full suite of responsible gaming tools to help players stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account settings
• Session Time Limits: Receive alerts or automatic logouts after a set period of play
• Loss Limits: Cap the amount you can lose within a defined timeframe
• Reality Checks: Regular on-screen reminders showing how long you've been playing
• Self-Exclusion: Temporarily or permanently block yourself from accessing jiliplus
• Cool-Off Period: Take a short break of 24 hours, 7 days, or 30 days without full self-exclusion

All these tools are available free of charge and can be activated instantly from your account dashboard or by contacting our support team.

To activate self-exclusion, log in to your jiliplus account and go to the Responsible Gaming section under Account Settings. Choose your preferred exclusion period — options range from 1 month up to permanent exclusion. Once activated, your account will be immediately suspended and you will not be able to log in or create a new account during the exclusion period. If you need help activating self-exclusion, contact our 24/7 support team via live chat. jiliplus also cooperates with PAGCOR's responsible gaming program — players can register with PAGCOR's self-exclusion list for broader coverage across licensed Philippine operators.

The minimum age to register and play at jiliplus is 21 years old, in accordance with Philippine laws governing casino-style gaming. Age verification is conducted during the KYC process, and any account found to belong to a person under 21 will be immediately closed and any funds returned. We take underage gambling very seriously and have zero tolerance for any attempt to circumvent our age verification procedures. If you know of a minor attempting to access jiliplus, please report it to our support team immediately.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation maintains a dedicated responsible gaming program and helpline for Filipino players
• National Center for Mental Health (NCMH): Located in Mandaluyong City, the NCMH provides counseling and referral services for behavioral addictions including problem gambling
• Gamblers Anonymous Philippines: Regular support group meetings held in Manila, Cebu, Davao, and other major cities
• DOH Mental Health Program: Community-based mental health facilities across the Philippines can provide referrals to addiction counseling services

You can also reach jiliplus's dedicated responsible gaming support team anytime via live chat. We're here to help — no judgment, ever.